Emergency Situation
Case 1
We received a call from one of our customers in the woodworking industry. They were facing a major crisis. It was Friday, 2:30 in the afternoon. Their dust collection system was tripping the circuit breaker and wouldn’t take a reset. Since this customer had D&D’s proactive PMPP Program contract, we already knew the model of the electric motor that was needed and our technician checked our stock level before the phone call was even over. We also knew where their electric motor was located - 40’ on top of the dust system without a catwalk. So, we dispatched man lifts and aerial lifts to the site.
When our technician arrived at our client’s plant, he discovered that their motor was burnt out. We called and had a motor shipped from our facility and began the removal of the old electric motor. Our technicians worked well into the night and finished testing by 10:00 that evening. The customer was back in business! Work was on schedule for Saturday, and the Monday deliveries went on as scheduled.
